Frequently Asked Questions

GENERAL

A Mystery Kit is more than just a soccer jersey. It is the excitement of the unknown, the experience of unwrapping and the joy at seeing your new shirt. The perfect gift to give and get if you love soccer.

In one Mystery Box can contain all the world's shirts: From sunny Spain to faraway India to vibrant Argentina. Any shirt from the 2021/2022, 2022/2023 or 2023/2024 season can be yours just like that. Already have an extensive collection and afraid of duplicate shirts? No problem! During the ordering process you can indicate which shirt you absolutely do not want to receive.

You can choose from children's sizes 92-98 to 164-170 and adult sizes XS to 4XL. Want to know what size you need? Check out the size chart.

We wrote a blog with all the tips & tricks about washing soccer jerseys. You can find it here.

DELIVERY

We strive to deliver your Mystery Box as soon as possible, usually within 1 to 3 business days. The exact delivery time may vary depending on how busy the postal carrier is at the time. We do our best to ensure prompt delivery.

For orders above €100 in the Netherlands, there are no shipping costs. For orders under €100 within the Netherlands, there is a shipping rate of €3.95. When purchasing a quarterly or monthly subscription, there is no shipping charge. For orders to Belgium and Germany, shipping costs are always €5.95.

Shipping costs within Edam-Volendam are free.

When ordering one Mystery Kit there is no need to stay at home, as it fits through the mailbox. For multiple boxes, it will be sent as a package. Once the package is sent, you will automatically receive an e-mail with the track & trace code to follow your order.

If the shirt does not fit, we understand the disappointment and offer the option of an exchange or return. For a successful return, the item must be in the same condition as when delivered, including official labels and tags. However, we cannot guarantee that the same shirt is available in a different size. Return costs are at your own expense. Please refer to our terms and conditions for more information.

Would you like to exchange or return your shirt? Please send an e-mail to info@mysterykit.nl with the order number of your order.

This, of course, is annoying. The package may have been scanned but not yet delivered. Normally it is delivered within a few working days. It may also have been delivered to your neighbors; please ask them to confirm. If the shirt has not been delivered after 5 business days, please notify us and we will start an investigation.

There is something left in your shopping cart!

 Having doubts about the right size or something else? Don't hesitate to contact us!

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